It may take up to 30 minutes before you receive your order confirmation. Please also check your spam folder. If you still have not received your order confirmation after this time, please contact our support at firstname.lastname@example.org.
If you made the booking by credit card or PayPal, you could download the tickets which are attached to the e-mail as PDF files directly after the booking. In addition, you will find the confirmation of your successful payment transaction in this e-mail.In the e-mail there is a link under" You can change and view your order at the following address:" with which I can also download the ticket again.If you have lost the email, please contact support at email@example.com.
Automatically during the ordering process.
Exchanges, rebooking or cancellations of tickets are not accepted by the organizers on whose behalf we act. You will be clearly informed about the binding nature of your order during the ordering process.
The tickets may not be sold commercially or for profit. The respective organizer can set up special regulations for this. Passing them on to family/friends/acquaintances is allowed, as long as the original purchase price is not exceeded.
Yes, you can, it is important that you forward the ticket (PDF) with the ticket code accordingly. A ticket code can only be used on one device. Therefore, a ticket should be purchased for each person.
Please contact our support at firstname.lastname@example.org.It is important to enter the e-mail address under which the ticket was ordered.Then the e-mail can be resent.
For each artist there are different ticket categories. These can contain temporally different accesses (for example for Zoom) or also merch or other additional articles.
The event industry has not had much revenue since March 2020. You support with your ticket not only your favorite artist, but also the crew, technicians and many other companies that worked in the background on this show.
After you have chosen your concert click on "Next" and you will get to the shopping cart. After payment has been received, your personal streaming link will be sent to you via email confirmation. Here you will find the link to the event and in the attached PDF you will find the ticket code, which you have to enter when logging in.
Firstly, you can check our homepage before the concert date, and secondly, we will also inform you by email about any relevant news.
How long the stream is available varies depending on the concert and/or the bundle you have booked. You will be informed of this several times during the purchase process.
Yes, it is technically possible. The best option is to connect your computer via HDMI. It is also possible via PC and Chromecast or MAC and Apple TV.You can also log in with your ticket code on your Smart TV.Unfortunately, we cannot guarantee the functionality for this, as smart TV browsers are often customized by the manufacturer.
The livestream runs in a resolution of up to 1920 x 1080 (Full HD).
We have limited simultaneous content playback to one device per ticket.
First of all, you need a stable internet connection with at least 16 Mbit/s. As a browser we recommend the latest version of Google Chrome, preferably on a desktop computer, or laptop. This can optionally be connected to your TV, e.g., via HDMI cable. The site is not optimized for smart TVs and game consoles, so we cannot guarantee that the stream will run smoothly on such devices. Cookies and pop-ups must be enabled for this page to work.
If a stable LTE connection is available and you have a current, as well as common mobile device with the latest browser version, this should not be a problem. However, we recommend watching the stream over Wi-Fi on a desktop computer or laptop, as the mobile network can have large fluctuations in bandwidth and some mobile devices may experience interference. You should also keep in mind that an HD stream consumes about 1.5 to 3 GB of data per hour, so you should have a correspondingly large data volume available.
close page, return to start page and login again with the streaming code
clear browser cache, restart browser and log in again with the streaming code
If none of these 3 steps helped, please contact email@example.com
If you no longer wish to receive news from us via email, please use the "unsubscribe" function in the newsletter or send an email to firstname.lastname@example.org.
Unfortunately, it is not possible for us to change or cancel your order. Automatic processes ensure that once you submit your order, the tickets are reserved for you directly.Exchanges, changes or cancellations of tickets are not accepted by the organizers on whose behalf we act. The binding nature of your order will be clearly pointed out to you during the ordering process.
The display "Not available" means that the price category is already sold out or that the price category is not yet on sale.
Your entered data, will only be collected, processed and used for the purpose of establishing the corresponding contract, for contract execution and processing, as well as for billing purposes.
Unfortunately, it is not possible for you to return tickets. Automatic processes ensure that after sending the order, the tickets are immediately reserved in our web shop.Exchanges, rebooking or cancellations of tickets are not accepted by the organizers on whose behalf we act. The binding nature of your order will be clearly pointed out to you during the ordering process.
If you book a group ticket, the opening of the concert stream is also only possible via the link to the stream provided in the e-mail. You can NOT share your link with your friends. The group ticket is more of a donation, should you enjoy the concert together with your friends in your living room.
Depending on the contact limits, as many people can sit in front of your device and watch as you can get on your couch.
Payment options vary from event to event. Normally, we offer the following payment options:
• Credit card via PayPal
• Bank transfer via PayPal
• via PayPal
Occasionally, you may only be able to pay by credit card for an event (for example, if the event is coming up soon). Payment methods that require you to provide your data are carried out with certified providers, so these methods are completely secure.For all payment options, your order will not be processed until payment has been received. We therefore ask for your understanding.
After selecting the payment method credit card, you will be asked to enter the name of the credit card holder, the credit card number, the validity date and the verification number. Therefore, please have the corresponding data ready. The amount will be debited from your credit card immediately.
You will be redirected to PayPal for payment during the order process. After successful completion, we will process your order immediately. Your PayPal data will not be stored on our site.
Unfortunately, payment by installments is not possible.
Please click on the corresponding field during the order process.
We recommend making the booking with another payment method so that there is no problem again.